Bathroom Blogfest 2011: Climbing Out and Sculpture

IMAG1156Last week we had dinner with the grandkids. It was fun to discuss recent school trips. This semester I'm taking a class and we had the opportunity to tour the Pappajohn Sculpture Park in downtown Des Moines. And to my surprise, our almost 10-year-old granddaughter had just taken a similar tour with her school class. We shared some pictures and discussed our favorite sculptures, and our least favorites.

When it came time to sit down and write about the Bathroom Blogfest and I looked at this year's topic, I immediately thought about a piece of sculpture that I really liked - and she didn't. It's called In the Morning by Anthony Caro and it is a woman climbing out of a bath.

What's this have to do with the customer experience? Everything. Bathing is when people get cleaned up and ready to experience whatever the rest of their day offers. It's usually a private and personal experience and we want it to happen in nice surroundings.

Make sure your customers know you care by offering safe, clean facilities - whether you are a hotel or a retail store. It just shows the customer that you care.  

 

Check out the posts from the others participating in Bathroom Blogfest 2011

Susan Abbott - @susanabbott - Customer Experience Crossroads -http://www.customercrossroads.com/customercrossroads/

Paul Anater - @Paul_Anater - Kitchen and Residential Design - http://www.KitchenAndResidentialDesign.com

Shannon Bilby - @shannonbilby – From The Floors Up - http://fromthefloorsup.com/ 

Toby Bloomberg - @TobyDiva - Diva Marketing - http://bloombergmarketing.blogs.com/bloomberg_marketing/ 

Laurence Borel - @blogtillyoudrop - Blog Till You Drop - http://www.laurenceborel.com/ 

Bill Buyok - @AventeTile - Avente Tile Talk Blog - http://tiletalk.blogspot.com/ 

Jeanne Byington - @ jmbyington - The Importance of Earnest Service - http://blog.jmbyington.com/ 

Becky Carroll - @ bcarroll7 - Customers Rock! - http://customersrock.net/ 

Katie Clark - @practicalkatie - Practical Katie - http://practicalkatie.blogspot.com/ 

Nora DePalma - @noradepalma - O’Reilly DePalma: The Blog - http://www.oreilly-depalma.com/blog/ 

Paul Friederichsen - @pfriederichsen - The BrandBiz Blog - http://brandbizblog.com/

Tish Grier - @TishGrier - The Constant Observer - http://spap-oop.blogspot.com

Elizabeth Hise - @EHise - Flooring The Consumerhttp://flooringtheconsumer.blogspot.com/

Emily Hooper - @FCNewsMag – Floor Covering News Blog http://www.fcnews.net/category/blog/

Diane Kazan – @dkazan - Urban Design Renovation - http://blog.urbandesignrenovation.com

Joseph Michelli - @josephmichelli - Dr. Joseph Michelli’s Blog - www.josephmichelli.com/blog

Veronika Miller - @Modenus - Modenus Blog - http://www.modenus.com/blog

Arpi Nalbandian - @TileEditor - TILE Magazine Editor Blog - http://www.tilemagonline.com/Articles/Blog_Nalbandian

David Polinchock - @Polinchock - Polinchock’s Ponderings - http://blog.polinchock.com/

Professor Toilet - @ProfessorToilet - American Standard’s Professor Toilet - http://www.professortoilet.com/

David Reich - @davidreich - My 2 Cents - http://reichcomm.typepad.com/my_weblog/

Victoria Redshaw & Shelley Pond - @scarletopus - Scarlet Opus Trends Blog - http://trendsblog.co.uk/

Sandy Renshaw - @purplewren - Purple Wren - http://www.purplewren.com/

Bethany Richmond - The Carpet and Rug Institute Blog - http://www.carpet-and-rug-institute-blog.com/

Bruce Sanders - RIMtailing - http://rimtailing.blogspot.com/

Paige Smith – Neuse Tile Service Blog - http://neusetile.wordpress.com/ 

Stephanie Weaver - @experienceology - Experienceology - http://experienceology.blogspot.com/ 

Christine B. Whittemore - @cbwhittemore – Content Talks Business Blog - http://simplemarketingnow.com/content-talks-business-blog/, Simple Marketing Blog http://www.simplemarketingblog.com/, The Carpetology Bloghttp://carpetology.blogspot.com/, Smoke Rise & Kinnelon Blog - http://smokerise-nj.blogspot.com/

Ted Whittemore - @TedWhittemore – Working Computers - http://www.kinneloncomputers.com/

Chris Woelfel - @tileexperts – Artcraft Granite, Marble & Tile Co. -www.artcraftgmt.com

Patty Woodland - @BrokenTeepee - Broken Teepee - http://www.brokenteepee.com/

Denise Lee Yohn - @deniseleeyohn – brand as business bites - http://deniseleeyohn.com/bites/ 


Bathroom Blogfest 2011: Cleanliness

IMAG0272The bathroom experience really can make it a better visit for your customer... or not. According to the current poll on the Bathroom Blogfest site, "cleanliness" is winning as what matters most. You can cast your vote now!

Subway is a company that takes cleanliness seriously. I was impressed with how immaculate the bathroom was at this location in West Des Moines and snapped a photo of the sign. They are proud of their facilities and that's a refreshing change. When they take care of the bathrooms, you know they are likely taking care of everything else.

What does the cleanliness of your bathroom tell your customers about you and your business or service?

 Check out the posts from the others participating in Bathroom Blogfest 2011


Susan Abbott - @susanabbott - Customer Experience Crossroads -http://www.customercrossroads.com/customercrossroads/

Paul Anater - @Paul_Anater - Kitchen and Residential Design - http://www.KitchenAndResidentialDesign.com

Shannon Bilby - @shannonbilby – From The Floors Up - http://fromthefloorsup.com/ 

Toby Bloomberg - @TobyDiva - Diva Marketing - http://bloombergmarketing.blogs.com/bloomberg_marketing/ 

Laurence Borel - @blogtillyoudrop - Blog Till You Drop - http://www.laurenceborel.com/ 

Bill Buyok - @AventeTile - Avente Tile Talk Blog - http://tiletalk.blogspot.com/ 

Jeanne Byington - @ jmbyington - The Importance of Earnest Service - http://blog.jmbyington.com/ 

Becky Carroll - @ bcarroll7 - Customers Rock! - http://customersrock.net/ 

Katie Clark - @practicalkatie - Practical Katie - http://practicalkatie.blogspot.com/ 

Nora DePalma - @noradepalma - O’Reilly DePalma: The Blog - http://www.oreilly-depalma.com/blog/ 

Paul Friederichsen - @pfriederichsen - The BrandBiz Blog - http://brandbizblog.com/

Tish Grier - @TishGrier - The Constant Observer - http://spap-oop.blogspot.com

Elizabeth Hise - @EHise - Flooring The Consumer ­http://flooringtheconsumer.blogspot.com/

Emily Hooper - @FCNewsMag – Floor Covering News Blog http://www.fcnews.net/category/blog/

Diane Kazan – @dkazan - Urban Design Renovation - http://blog.urbandesignrenovation.com

Joseph Michelli - @josephmichelli - Dr. Joseph Michelli’s Blog - www.josephmichelli.com/blog

Veronika Miller - @Modenus - Modenus Blog - http://www.modenus.com/blog

Arpi Nalbandian - @TileEditor - TILE Magazine Editor Blog - http://www.tilemagonline.com/Articles/Blog_Nalbandian

David Polinchock - @Polinchock - Polinchock’s Ponderings - http://blog.polinchock.com/

Professor Toilet - @ProfessorToilet - American Standard’s Professor Toilet - http://www.professortoilet.com/

David Reich - @davidreich - My 2 Cents - http://reichcomm.typepad.com/my_weblog/

Victoria Redshaw & Shelley Pond - @scarletopus - Scarlet Opus Trends Blog - http://trendsblog.co.uk/

Sandy Renshaw - @purplewren - Purple Wren - http://www.purplewren.com/

Bethany Richmond - The Carpet and Rug Institute Blog - http://www.carpet-and-rug-institute-blog.com/

Bruce Sanders - RIMtailing - http://rimtailing.blogspot.com/

Paige Smith – Neuse Tile Service Blog - http://neusetile.wordpress.com/ 

Stephanie Weaver - @experienceology - Experienceology - http://experienceology.blogspot.com/ 

Christine B. Whittemore - @cbwhittemore – Content Talks Business Blog - http://simplemarketingnow.com/content-talks-business-blog/, Simple Marketing Blog http://www.simplemarketingblog.com/, The Carpetology Bloghttp://carpetology.blogspot.com/, Smoke Rise & Kinnelon Blog - http://smokerise-nj.blogspot.com/

Ted Whittemore - @TedWhittemore – Working Computers - http://www.kinneloncomputers.com/

Chris Woelfel - @tileexperts – Artcraft Granite, Marble & Tile Co. -www.artcraftgmt.com

Patty Woodland - @BrokenTeepee - Broken Teepee - http://www.brokenteepee.com/

Denise Lee Yohn - @deniseleeyohn – brand as business bites - http://deniseleeyohn.com/bites/ 


Bathroom Blogfest 2011: Climbing Out

BathroomBlogfest_2011It's a tradition of fall... to participate in Bathroom Blogfest the last week of October. The theme this year is "Climbing Out."  Check out the cool logo over to the right, compliments of Susan Abbott. The participants are listed below and don't forget to look for us on Twitter, on Facebook and on the Bathroom Blogfest 2011 blog.

During this annual event, you will find bloggers from around the world writing about bathrooms and their importance in the customer experience. 

NameBlog NameBlog URL
Susan Abbott Customer Experience Crossroads Customer Experience Crossroads
Paul Anater Kitchen and Residential Design http://www.kitchenandresidentialdesign.com
Shannon Bilby From the Floors Up http://fromthefloorsup.com/
Toby Bloomberg Diva Marketing Diva Marketing Blog
Laurence Borel Blog Till You Drop http://www.laurenceborel.com/
Bill Buyok Avente Tile Talk http://tiletalk.blogspot.com
Jeanne Byington The Importance of Earnest Service http://blog.jmbyington.com/
Becky Carroll Customers Rock! http://customersrock.net
Katie Clark Practical Katie http://practicalkatie.blogspot.com/
Nora DePalma O'Reilly DePalma: The Blog http://www.oreilly-depalma.com/blog/
Paul Friederichsen The BrandBiz Blog http://brandbizblog.com/
Tish Grier The Constant Observer http://spap-oop.blogspot.com/
Elizabeth Hise Flooring The Consumer http://flooringtheconsumer.blogspot.com
Emily Hooper Floor Covering News Blog http://www.fcnews.net/category/blog/
Diane Kazan Urban Design Renovation http://blog.urbandesignrenovation.com
Joseph Michelli Dr. Joseph Michelli’s Blog http://www.josephmichelli.com/blog
Veronika Miller Modenus Blog http://www.modenus.com/blog
Arpi Nalbandian Tile Magazine Editors' Blog Tile Editor Magazine Blog
David Polinchock Polinchock's Ponderings http://blog.polinchock.com/
Professor Toilet American Standard's Professor Toilet http://www.professortoilet.com
David Reich my 2 cents http://reichcomm.typepad.com
Victoria Redshaw & Shelley Pond Scarlet Opus Trends Blog http://www.trendsblog.co.uk
Sandy Renshaw Purple Wren http://www.PurpleWren.com
Bethany Richmond Carpet and Rug Institute Blog Carpet and Rug Institute Blog
Bruce D. Sanders RIMtailing http://www.rimtailing.blogspot.com
Paige Smith Neuse Tile Service blog http://neusetile.wordpress.com/
Stephanie Weaver Experienceology http://experienceology.blogspot.com/
Christine B. Whittemore Content Talks Business Blog Content Talks Business Blog
Christine B. Whittemore Smoke Rise & Kinnelon Blog http://smokerise-nj.blogspot.com/
Christine B. Whittemore Simple Marketing Blog http://www.simplemarketingblog.com/
Ted Whittemore Working Computers http://www.kinneloncomputers.com/
Chris Woelfel Artcraft Granite, Marble & Tile Co. http://www.artcraftgmt.com
Patty Woodland Broken Teepee http://www.brokenteepee.com/
Denise Lee Yohn brand as business bites http://deniseleeyohn.com/bites/

 


Have You Checked Out Bathroom Blogfest 2010?

BathBlogfest-2010--button-2 One of my favorite times of year is October. It seems like interesting events occur then... fall colors, fall break, birthdays, the Bathroom Blogfest, and Halloween. Even though the 2010 Bathroom Blogfest is over, it's not too late to visit the website and read all the great posts that have been written during the last week. Weekends are a great time to catch up on reading.

The topic was "Still Stuck in the 60s?" inspired by Mad Men, one of the most popular TV shows this season.

How is your bathroom still stuck in the 60s? How does that relate to customer service? You can also check out posts from previous years to see how important this piece of the experience is for customers. It might make more of a difference than you are aware of.

So jump in and read a bit. And look for this event next October.

Blogfest 2010 Participants:

Susan Abbott – @susanabbott

Customer Experience Crossroads – http://www.customercrossroads.com/customercrossroads/

Paul Anater – @Paul_Anater

Kitchen and Residential Design – http://www.KitchenAndResidentialDesign.com

Shannon Bilby – @shannonbilby

My Big Bob’s Blog – http://blog.mybigbobs.com/

From The Floors Up – http://fromthefloorsup.com/

Big Bob’s Outlet – http://blog.bigbobsoutlet.com/

Dolphin Carpet Blog – http://blog.dolphincarpet.com/

Carpets N More Blog – http://blog.carpetsnmore.com/

Toby Bloomberg – @TobyDiva

Diva Marketing – http://bloombergmarketing.blogs.com/bloomberg_marketing/

Laurence Borel – @ blogtillyoudrop

Blog Till You Drop – http://www.laurenceborel.com/

Bill Buyok – @AventeTile

Avente Tile Talk Blog – http://tiletalk.blogspot.com/

Jeanne Byington – @ jmbyington

The Importance of Earnest Service – http://blog.jmbyington.com/

Becky Carroll – @ bcarroll7

Customers Rock! – http://customersrock.net/

Marianna Chapman – @ResultsRev

Results Revolution – http://www.resultsrevolution.com

Katie Clark – @practicalkatie

Practical Katie – http://practicalkatie.blogspot.com/

Valerie Fritz – @Awarepoint

The Awarepoint Blog – http://www.awarepointblog.com/

Nora DePalma – @noradepalma

American Standard’s Professor Toilet – http://www.professortoilet.com/

Leigh Durst – @LivePath

LivePath Experience Architect Weblog – http://livepath.blogspot.com/

Iris Garrott

Checking In and Checking Out – http://circulating.wordpress.com/

Tish Grier – @TishGrier

The Constant Observer – http://spap-oop.blogspot.com

Renee LeCroy – @ReneeLeCroy

Your Fifth Wall – http://yourfifthwall.com/

Veronika Miller – @Modenus

Modenus Blog – http://www.modenus.com/blog

Arpi Nalbandian – @TileEditor

TILE Magazine Editor Blog – http://www.tilemagonline.com/Articles/Blog_Nalbandian

Maria Palma – @mariapalma

People 2 People Service – http://www.people2peopleservice.com/

David Polinchock – @Polinchock

Polinchock’s Ponderings – http://blog.polinchock.com/

David Reich – @davidreich

My 2 Cents – http://reichcomm.typepad.com/my_weblog/

Victoria Redshaw – @scarletopus

Scarlet Opus Trends Blog – http://trendsblog.co.uk/

Sandy Renshaw – @purplewren

Purple Wren – http://www.purplewren.com/

Around Des Moines – http://www.arounddesmoines.com/

Bethany Richmond

The Carpet and Rug Institute Blog – http://www.carpet-and-rug-institute-blog.com/

Bruce Sanders

RIMtailing – http://rimtailing.blogspot.com/

Steve Tokar

Please Be Seated – http://stevetokar.wordpress.com/

Carolyn Townes – @SpiritWoman26

Becoming a Woman of Purpose – http://spiritwomen.blogspot.com/

Stephanie Weaver – @experienceology

Experienceology – http://experienceology.blogspot.com/

Christine B. Whittemore – @cbwhittemore

Flooring The Consumer ­http://flooringtheconsumer.blogspot.com/

Simple Marketing Blog http://www.simplemarketingblog.com/

The Carpetology Blog http://carpetology.blogspot.com/

Smoke Rise & Kinnelon Blog http://smokerise-nj.blogspot.com/

Linda Wright

LindaLoo Build Business With Better Bathrooms – http://lindaloo.com/


Can you believe it? It's time for Bathroom Blogfest '08

Blogfestlogo2008 OK - it took something special for me to stop my crazy schedule and logon and write some new blog posts. Bathroom Blogfest '08 has been going on all week. This is the third year I have participated.

The topic  is ‘cleaning up forgotten spaces around us’ and how this affects the customer experience. Take a look around your store, office, restaurant, etc. What does the customer see? Maybe you ought to approach it with a new eye for details. You want the customer experience to be positive. After all, that's why you are in business.

Take a look at your entry ways, changing rooms, checkout areas, or any spaces that affect the customer experience but haven't been paid the attention they deserve.

Here's a couple photos I took on a recent trip to Sioux Falls, SD. We visited a local Panera. What a pleasant surprise to find this great shelf next to the sink. Very simple and... the perfect place to hold your purse, jacket, drink, package, or whatever while you wash up. Do you have convenient shelves or hooks for your customers?


Bathroomshelf1  Bathroomshelf2











Here's the official list for this year's Bathroom Blogfest Community. Check out these sites for some fun and informative reading. It might open your eyes!

Susan Abbott at Customer Experience Crossroads
Katia Adams at Transcultural Marketing
Shannon Bilby at Floor Talk!
Laurence Borel at Blog Till You Drop
Jo Brown and the blogging team at Kohler Talk
Lisbeth Calandrino at Lisbeth Calandrino
Sara Cantor at The Curious Shopper
Becky Carroll at Customers Rock!
Katie Clark at Practical Katie
Iris Shreve Garrott at Circulating
Ann Handley at Annarchy
Marianna Hayes at Results Revolution
Elizabeth Hise and C.B. Whittemore at The Carpetology Blog
Maria Palma at Customers Are Always
Sandra Renshaw at Purple Wren
Kate Rutter at Adaptive Path
Claudia Schiepers at Life and its little pleasures
Carolyn Townes at Becoming a Woman of Purpose
Stephanie Weaver at Experienceology
C.B. Whittemore at Flooring The Consumer


Bathroom Blogfest '07: Automatic Flushers - Pros and Cons

Automatic flushers on toilets. They seem like a good solution. People don't have to deal with the whole germ issue and touching handles. And the toilet gets flushed when needed.

Autoflushdevice But - they need some work. Have you ever walked by a toilet or into a stall and it just flushes because the sensor was triggered by the light or lack of it?

Or - how about when you are sitting down and it starts flushing unexpectedly? Have you ever had this happen?

Again, there is an environmental price to pay when toilets flush unnecessarily. And the customer inconvenience is not to be ignored.

Blogfestlogo2007_2 Read what other participants in Bathroom Blogfest '07 are saying:


Bathroom Blogfest '07: What About Those Sprayers?

One of my pet peeves is those automatic fragrance sprayers they have in some restrooms - like that's going to get rid of bad smells? All it does is add to the odors in the room and cause distress to a lot of people who have sensitive respiratory systems (asthma, etc).

There's recent information that spraying in particular is adding to the numbers of people that have asthma. Sorry to say, not a surprise to me. Finally it's becoming recognized so we can do something about it.

Images According to a recent article on BBC, "Spray air fresheners, furniture cleaners and glass cleaners carried the highest risk [of asthma]."

And another article in MSN claims "Using household cleaning sprays and spray air fresheners just once a week can increase your risk of developing asthma, new research suggests."

How about some fresh air - through the ducts or open windows.

It's well documented that indoor air is significantly more polluted than outside air and that can't be more true than in a bathroom that's enclosed and has vast numbers of people spraying and spritzing in addition to the fragrance from the automatic sprayers and the cleaning products.

An EPA article on indoor air quality states "In the last several years, a growing body of scientific evidence has indicated that the air within homes and other buildings can be more seriously polluted than the outdoor air in even the largest and most industrialized cities. Other research indicates that people spend approximately 90 percent of their time indoors. Thus, for many people, the risks to health may be greater due to exposure to air pollution indoors than outdoors."

Blogfestlogo2007

What do you think about it? We all need to protest.

I know people who disable the devices. That's a short-term answer.  Sometimes people ask for the MSDS (material safety data sheet). Start asking questions.

Have you seen the ads about heart disease that feature women with really messy hair. The point is if we could see the heart disease as easily as we can see our hairstyles, we would make changes. We can use that argument here - if we could see the damage that is being caused to our internal organs as a result of these chemicals, we would immediately stop using them and would be lining up to protest their use in public facilities.

Read what other participants in Bathroom Blogfest '07 are saying:


Bathroom Blogfest '07: Interesting Ceiling in Ladiesroom

This is a photo of a ceiling in a local Mexican restaurant. Kind of interesting. Don't know how easy it would be to clean though. I've never seen this technique and wonder if it is a custom in parts of the world. Do you know?


Ceiling




The above photo is the ceiling.
Below is a photo of the brown cork cedar chip wall  and part of the ceiling.

Ceilingwall


Wordless Wednesday: Hotel Bathroom in Chennai, India

P8190026_2



 

P8190028_2

 

Blogfestlogo2007

Participants in Bathroom Blogfest '07


Let the Bathroom Blogfest '07 Begin!

Blogfestlogo2007_2It's already the end of October and time for the annual Bathroom Blogfest! held the same week as during the National Kitchen and Bath Month. This event started out last year with 9 bloggers and has gained momentum with 22 bloggers signed up to participate this year. During the week you'll find many posts from bloggers around the globe writing about the importance of bathrooms in the customer experience.

This is a subject that's near and dear, so I was pleased to join the blogfest last year and again now.

To start out the week, let's talk about the environmental impact of a new gadget found in bathrooms. During a recent stop at an international airport, I noticed they have a machine that with the touch of a button or the automatic sensor, a new and clean piece of plastic slides over the toilet seat. While it seems like an easy solution to clean toilet seats, how much plastic does this take? What is the cost? How is it disposed of? Is it making life better for those of us who use them? How about the workers - do they like them? It leaves me with more questions than answers.

I'll be posting all week. Go ahead and drop by the other blogs to read their perspectives. It's definitely interesting reading!

Participants in Bathroom Blogfest '07

Previous Bathroom Blogfest '06 Posts

 


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